GOOD SMILE COMPANY

To send your inquiry to the support team, please either complete the following form, or alternatively send us a mail at support@goodsmile.jp. Please ensure you enter the email address correctly, as we have had many cases of customers sending requests to the incorrect mailing address.

Please also set your spam filters to allow mail from both support@goodsmile.jp and support@goodsmile.info. If you receive email on your phone, be sure to allow it to receive mail sent from a computer.

Also note that inquiries regarding orders from the GOODSMILE ONLINE SHOP are received at a separate address. Please be sure to read through the GOOD SMILE ONLINE SHOP's Usage Guide, and then direct your inquiry to the GOOD SMILE ONLINE SHOP's Contact Form, or contact them directly at shop.overseas@goodsmile.info.

Customer Support is closed on weekends, Japanese public holidays and certain company holidays. In this case we will contact you as soon as possible after reopening. Please also note we do not accept information requests about unannounced products.

*Required

*Name
Contact Number
*E-Mail
*Confirm E-Mail
Country
Postal Code
Address	*In the case items are sent to you, this address will be used. Please ensure it is correct.
*Inquiry Category	Please Select Product Defect Bootleg Query/Report Other Inquiry *Product requests and rerelease requests should be sent here.
*Product Category	Please Select Scale Figure Nendoroid figma Nendoroid Petite Other Product
Product Name
Place of Purchase
*Inquiry Details	*In the case of a suspected product defect, please explain the problem in detail.

If you have photos to accompany your inquiry, please attach them here. Please keep photos below 1MB in size.
Ideally, photos should include a close-up of the defect, a photo of the entire figure and a photo of the figure's packaging.

Photo #1
Photo #2
Photo #3

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If you do not recieve a response from us within one week, please be sure to check your spam folder and mail settings.