Latest News

2017/04/25
Notice Regarding Customer Support During 'Golden Week'

Golden Week is a period of multiple public holidays that takes place in Japan at the start of May.

This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)


Business Holidays During Golden Week
  3rd May (Wed) - 7th May (Sun): Customer Service Unavailable.

 

Any inquiries received during these times will be dealt with in order of receipt on the next business day that customer service is available again. 

 

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2016/12/28
Max Factory Plastic Model Parts Order Address

Please note that older plastic model kits provide an old address for ordering parts.
Should you wish to order parts, please send orders to the following address.

- Parts Orders Address -

Akiba CO Building 7F
3-16-12 Sotokanda
Chiyoda-ku, Tokyo
101-0021

Please refer to the handing instructions for more details on how to order parts.
Please note the part ordering service is only available within Japan. We appreciate your understanding.


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2016/12/14
Customer Support Year End Holiday Notice

Thank you for your continued support of Good Smile Company products!
We would like to inform our customers that Good Smile Company customer support will be unavailable during the following period.

 

Year End Holiday Dates
30th December 2016 (Fri) - 4th January 2017 (Wed)



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2016/12/12
Customer Support Early Closure on the 21st December 2016

Thank you for your continued support of Good Smile Company products! Please note that Good Smile Company customer support will be unavailable on the 21st December 2016 from 17:00 JST due to system maintenance.

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2016/12/01
Bootleg Warning: Nakigitsune (ORANGE ROUGE)

There are currently bootleg versions of ORANGE ROUGE's Nakigitsune being sold on online auction and marketplace websites. Please see the link below for more information.


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2016/10/26
PLAMAX MF-06: minimum factory Mio Sakamoto: Handling Instructions Printing Error

Thank you for you continued support of Good Smile Company products.

We wish to inform our customers that there was a printing error on the handling instructions of Max Factory's PLAMAX MF-06: minimum factory Mio Sakamoto. The numbers "23" and "24" were printed in reverse on the 'CONTRUCTION' section of the hangling instructions. 


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