Latest News

2019/11/27
MODEROID Mazinkaiser SKL Misprint Notice and Apology

Thank you for your continued support of Good Smile Company products.

 

A misprint has been found in the manual for MODEROID Mazinkaiser SKL. Please review the corrections here.

 

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2019/10/01
Notice and Apology to Purchasers of Nendoroid DIO

Thank you for your continued support of Good Smile Company products.

 

A defect has recently been found in Nendoroid DIO released on the 17th of September 2019, where the Standard Face Plate, Interchangeable Face Plates (x2) and GOODSMILE ONLINE SHOP/Medicos Entertainment Online Store Exclusive Face Plate are missing mole marks on the left ear.

 

If you have found this defect in your product, please contact our customer support department in order to receive replacement parts.

 

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2019/09/17
Notice to Purchasers of Max Combine DX Full Power Gridman (1st Preorder Period Release)

Thank you for your continued support of Good Smile Company products.

 

The specifications of certain parts were changed between Max Combine DX Full Power Gridman (1st Preorder Period Release) (JAN: 4580416939744) shipped out from the 27th of May and Max Combine DX Full Power Gridman (2nd Preorder Period Release) (JAN: 4580416954167) shipped out from the 28th of August.

 

Customers who purchased the 1st Preorder Period Release version are eligible to receive the 2nd Preorder Period Release version parts.

 

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2019/08/01
Customer Support Holiday Notice

Thank you for your continued support of Good Smile Company products!

We would like to inform our customers that Good Smile Company customer support will be unavailable during the following dates and times due to a Summer business holiday. We apologize in advance to any inconvenience this may cause you. Note that the GOODSMILE ONLINE SHOP customer support will also be closed during these dates and times.

 

Business Holiday Dates

10th August 2019 - 18th August 2019: Closed

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2019/04/15
Notice Regarding Customer Support During 'Golden Week'

Thank you for your continued support of Good Smile Company Products.

Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

 

Business Holidays During Golden Week

27th April (Sat) - 6th May (Mon)

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2019/02/25
Staff Training Holiday Notice

Thank you for your continued support of Good Smile Company products!

We wish to inform our customers that we will be taking a short break for staff training, and will not be available to respond to support requests and queries during this time. We apologize for any inconvenience this may cause you.

 

Business Holiday Dates / Times

6th March 2019 - 11th March 2019: Closed

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2018/12/06
Bootleg Warning Update: Rem: High School Uniform Ver.

There are currently bootleg versions of KADOKAWA'S Rem: High School Uniform Ver. being sold on online auction and marketplace websites. Please take care when purchasing this product. You can find some of the differences on the page below.

 

Bootleg Warning: Rem: High School Uniform Ver. (KADOKAWA)
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2018/08/10
Customer Support Summer Holiday Notice

Thank you for your continued support of Good Smile Company products!

We would like to inform our customers that Good Smile Company customer support will be unavailable during the following dates and times due to a Summer business holiday. We apologize in advance to any inconvenience this may cause you. Note that the GOODSMILE ONLINE SHOP customer support will also be closed during these dates and times.

 

Business Holiday Dates / Times

13th August 2018 - 15th August 2018: Closed

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2018/4/27
Notice Regarding Customer Support During 'Golden Week'

Thank you for your continued support of Good Smile Company Products! Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

 

Business Holidays During Golden Week
28th April (Sat) - 30th April (Mon)
3rd May (Wed) - 6th May (Sun)

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2018/03/29
Bootleg Warning Update: Sakura Kinomoto

There are currently bootleg versions of Good Smile Company's Sakura Kinomoto being sold on online auction and marketplace websites. Please take care when purchasing this product. You can find some of the differences on the page below.

 

Bootleg Warning: Sakura Kinomoto (Good Smile Company)
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2018/2/26
Staff Training Holiday Notice

Thank you for your continued support of Good Smile Company products! We wish to inform our customers that we will be taking a short break for staff training, and will not be available to respond to support requests and queries during this time. We apologize for any inconvenience this may cause you.

 

Company Training Holiday Dates
7th March 2018 (Wed) - 12th March 2018 (Mon) at 15:00JST

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2018/2/13
Customer Support Business Holiday Notice

Thank you for your continued support of Good Smile Company products! We would like to inform our customers that Good Smile Company customer support will be unavailable during the following dates and times. We apologize in advance to any inconvenience this may cause you. Note that GOODSMILE ONLINE SHOP customer support will not be closed during this period.

 

Business Holiday Dates / Times
19th February 2018 (JST): Closed

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2018/01/26
Bootleg Warning Update: Nendoroid Tracer Classic Skin Edition

There are currently bootleg versions of Good Smile Company's Nendoroid Tracer: Classic Skin Edition being sold on online auction and marketplace websites. Please take care when purchasing this product. You can find some of the differences on the page below.

 

Bootleg Warning: Nendoroid Tracer: Classic Skin Edition (Good Smile Company)
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