 |
| |
|
|
| |
Good Smile Company Support / Inquiries
This page deals with frequently asked questions and contacting customer services. |
|
|
| |
|
|
| |
| Inquiries |
Temporary Closure for Staff Training Dear valued customers,
Thank you for your continued support of Good Smile Company products.
We wish to inform you that the company will be closing for a short period due to staff training. We apologize in advance for any inconvenience this may cause you.
- Temporary Closure Dates -
From the 13th March (Wed) until the 15th March (Fri).
- Customer Support -
Please note that customer support (TEL: 0120-915-39/ email: support@goodsmile.jp) will also be temporarily unavailable during the above dates.
We will still offer support regarding online orders from the GSC Online Shop via email only (shop@goodsmile.jp).
- Support Requests -
All emails and requests from the online support form during this period will be answered from the 18th March (Mon) in the order they were received. We apologize for any inconvenience this may cause our customers.
|
Regarding Customer Support for"Nendoroid Snow Miku: Fluffy Coat Ver." Defects
http://www.goodsmile.info/post/en/3510/
|
Product Inquiries
Please read through the “Frequently Asked Questions Regarding Good Smile Company Distributed Figures’ section below, and if your question has not been answered then use the following email address:
Inquiries:
support@goodsmile.jp
* Please ensure you send to the correct email address. There have been many cases of misspelling the address causing mail not to reach us.`
Be sure to set your spam filter to allow mail from ‘ support@goodsmile.jp' and ‘support@goodsmile.info'. If you receive email on your phone, be sure to allow it to receive mail sent from a computer.
• Please direct any mail with regard to the GOOD SMILE ONLINE store to the following email address: shop.overseas@goodsmile.jp .
Please Note: Inquiries made on weekends and public holidays will be answered in order of reception from the next working day. Also note that although we aim to respond as quickly as possible, but responses may take up to three business days during peak periods.
Furthermore, please note that we will not respond to any mail inquiring about products that have not yet been officially announced. |
|
|
|
|
|
| |
|
|
| |
| Frequently Asked Questions |
| Frequently Asked Questions Regarding Good Smile Company Distributed Figures |
| |
| Ｑ： |
I saw a new product at an event, when will it go on sale? |
| Ａ： |
We cannot respond to inquiries regarding items that have not been officially announced. Sorry! |
| |
| Ｑ： |
Will XXX be going on resale? |
| Ａ： |
Products are considered for resale when there is enough demand for them; however we cannot respond to all queries about which products are being considered for resale. Sorry! |
| |
| Ｑ： |
My product was missing certain parts.
My product's packaging has been damaged. |
| Ａ： |
Please contact customer services with more details. |
|
|
|
|
|
|
|
| |
|
| GOOD SMILE COMPANY, INC. |
|
