Latest News

2018/4/27
Notice Regarding Customer Support During 'Golden Week'

Thank you for your continued support of Good Smile Company Products! Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

 

Business Holidays During Golden Week
28th April (Sat) - 30th April (Mon)
3rd May (Wed) - 6th May (Sun)

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2018/03/29
Bootleg Warning Update: Sakura Kinomoto

There are currently bootleg versions of Good Smile Company's Sakura Kinomoto being sold on online auction and marketplace websites. Please take care when purchasing this product. You can find some of the differences on the page below.

 

Bootleg Warning: Sakura Kinomoto (Good Smile Company)
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2018/2/26
Staff Training Holiday Notice

Thank you for your continued support of Good Smile Company products! We wish to inform our customers that we will be taking a short break for staff training, and will not be available to respond to support requests and queries during this time. We apologize for any inconvenience this may cause you.

 

Company Training Holiday Dates
7th March 2018 (Wed) - 12th March 2018 (Mon) at 15:00JST

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2018/2/13
Customer Support Business Holiday Notice

Thank you for your continued support of Good Smile Company products! We would like to inform our customers that Good Smile Company customer support will be unavailable during the following dates and times. We apologize in advance to any inconvenience this may cause you. Note that GOODSMILE ONLINE SHOP customer support will not be closed during this period.

 

Business Holiday Dates / Times
19th February 2018 (JST): Closed

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2018/01/26
Bootleg Warning Update: Nendoroid Tracer Classic Skin Edition

There are currently bootleg versions of Good Smile Company's Nendoroid Tracer: Classic Skin Edition being sold on online auction and marketplace websites. Please take care when purchasing this product. You can find some of the differences on the page below.

 

Bootleg Warning: Nendoroid Tracer: Classic Skin Edition (Good Smile Company)
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